shopify使用 Buy on Google 订单发货退货和客户介绍

管理退货

如果客户想退回使用 Buy on Google 购买的商品,他们需要按照 Google 的订单退货流程来操作。Google 支持两种不同的退货时间选项:30 天或 1 年。您商店适用的选项由您在设置时选择的退货时间决定。如果您将退货时间值设置为 30 天或更短,Google 的退货流程会允许客户在 30 天内退货。如果您将退货时间值设置为超过 30 天,则客户将可在一年内退货。

客户通过 Google 发起退货后,系统会向您发送退货请求电子邮件。收到退货请求后,您可以通过回复电子邮件来直接回复请求,并为客户提供发货标签。在 Shopify 后台中完成退货,然后在选择发货选项部分中选择以下选项之一:

若要为客户创建退货发货标签,请选择创建退货标签。只有您的主要地点和客户收货地址都在美国时,此选项才可用。

若要为客户上传现有的退货发货标签,请选择上传退货标签。在添加退货标签页面上,上传发货标签的 PDF 或 JPEG 文件。如果您知道跟踪编号和承运商,则可以输入这些信息。

若要创建没有任何退货运输信息的退货,请选择无需退货运输。

备注

您应通过电子邮件将退货发货标签发送到退货订单中提供的客户邮箱。

收到客户的退货订单后,您可以在 Shopify 后台完成退货并将订单重新入库。当您完成退货时,Google 渠道将进行同步。

发放退款

您只能处理使用 Buy on Google 所下订单的全额退款。使用 Buy on Google 所下的订单不支持部分退款。

如果您提供退款且没有退货,请从 Shopify 后台中为订单退款。当您完成退款时,Google 渠道将进行同步。

备注

您需要为订单中的每件商品退款,而不是在退款流程中输入退款总额。

Google 为通过 Buy on Google 下的所有订单提供“Google 保证”保险。如果订单出现未到达、产品错误、到达时状况不佳或退货后未退款等问题,Google 会为订单退款。若要了解详情,请参阅 Google 保证。

客户信息

您使用 Buy on Google 通过客户购买行为获得的客户信息仅可用于电子邮件营销通信,不可用于有针对性的广告宣传目的。

有关用户个人信息的相关信息,请参阅 Buy on Google 商家条款。

Shopify商户官网原文详情:

Managing returns

If a customer wants to return an item that they bought using Buy on Google, then they need to follow Google's process to return an order. Google allows for two different return window options: 30 days or 1 year. The option that applies to your business is determined by the return window that you select during set up. If you set the return window value to 30 days or less, then Google's return process allows the full 30 days for a customer to return an item. If you set the return value to more than 30 days, then a customer is eligible to return the order for a year.

After the customer initiates a return with Google, a return request email is sent to you. After you receive the return request, you can respond directly to the request by responding to the email, and provide a shipping label to your customer. From your Shopify admin, complete the return, and then select one of the following options in the Select shipping option section:

To create a return shipping label for your customer, select Create return label . This option is available only if your primary location and customer shipping address are both in the US.

To upload an existing return shipping label for your customer, select Upload return label. On the Add return label page, upload the PDF or JPEG file for your shipping label. You can enter the tracking number and shipping carrier if you have this information.

To create a return without any return shipping information, select No return shipping.

Note

You should send the return shipping label by email to the customer email address provided in the return order.

After you receive your customer's returned order, you can complete the return and restock the order from your Shopify admin. The Google channel is synced when you complete a return.

Issuing refunds

You can only process full refunds for orders placed using Buy on Google. Partial refunds are not supported for orders placed using Buy on Google.

If you offer a refund without a return, then refund the order from your Shopify admin. The Google channel is synced when you complete a refund.

Note

You need to refund each item in the order, and not enter a refund total during the refund process.

Google offers Google Guarantee coverage on all orders placed through Buy on Google. If an order has problems including not arriving, being incorrect, arriving in poor condition, or hasn't been refunded after a return, then Google refunds the order. To learn more, refer to Google Guarantee.

Customer information

Customer information that you obtain from purchases using Buy on Google are only eligible for email marketing communication, and not for targeted advertisement purposes.

For more information on user personal information, refer to Buy on Google Merchant Terms.

文章内容来源:Shopify商户官方网站

关于作者: admin

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